FAQ
Frequently asked questions
Everything you need to know about booking, playing and getting in — and what happens if anything goes wrong.
The basics
Booking & playing
How does getting in work?
You book online and get a personal PIN with your confirmation. The PIN works for your booking window only — no keys, no staff, no waiting.
Is there staff on site?
No — The Dew Sweep is open 24/7 and fully unstaffed. Booking, door access and powering up your bay are all automated.
How much does it cost?
A flat €50 per bay, per hour — the same rate any time of day or night.
Can I bring friends?
Every booking, pay-as-you-play or package, includes up to 3 friends at no extra cost. The person who made the booking must be present for their guests to play. That makes up to 4 players in a bay: you plus 3 friends.
Are there packages for regulars?
Yes. Two monthly packages: Off-peak, 5 hours for €150 a month (€30 an hour), usable at off-peak times; and Peak, 5 hours for €225 a month, usable any time. Unused hours roll over for 60 days. Cancel any time with 30 days' notice. See 'What counts as peak and off-peak?' for the hours.
What counts as peak and off-peak?
Peak: weekdays 5pm–10pm and weekends 8am–8pm. Off-peak: all other times, including weekday daytime, late nights and overnight. A booking counts as peak if it starts during a peak hour.
Do I need my own clubs?
No — house clubs are available in every bay, or bring your own if you prefer.
Are all three bays the same?
Yes — every bay runs TrackMan iO, and the three bays are identical in hardware.
What happens when my session is about to end?
Five minutes before your booking ends you'll get the option to extend, if the bay is free for the next slot.
Is there a rate for coaches?
Yes — coaches play at €25/hour once we've verified their coaching credentials.
Can we book for a group or a party?
Yes — groups and parties are welcome, including kids' parties. No golf experience is needed. Tell us your group size and preferred date by email or WhatsApp and we'll help you plan it.
Is there an accessible toilet?
Yes, there is an accessible toilet on site.
What is the cancellation policy for a booking?
Cancel up to 24 hours before your booking for a full refund. Cancellations within 24 hours aren't refunded.
Is there a minimum age?
Kids love it — alongside real golf, TrackMan has fun, game-style modes that make it a great day out for all ages, no experience needed. Under-18s must be accompanied by an adult for the whole booking.
How many players can use a bay?
Up to 4 players can share a bay.
Safety
What if something goes wrong?
The Dew Sweep is unstaffed, so these systems do the job a front desk normally would.
Are there panic buttons?
Yes — panic buttons with two-way audio are fitted in every bay, the lounge and the accessible toilet, wired straight to the monitoring centre.
Is the building monitored?
Yes — a professionally monitored alarm covers the building 24/7, with CCTV recording throughout.
Is the technology watched too?
Yes — the booking, access and bay systems are monitored remotely 24/7, with a backup internet connection in place in case the primary line drops.
What if my door code does not work?
If your PIN doesn't work, message or call us on WhatsApp (085 231 2727) at any hour and we'll unlock the door remotely.
What if the simulator faults mid-session?
Each bay has a laminated quick-fix guide on display — try those steps first. If that doesn't sort it, message or call us on WhatsApp (085 231 2727) and we'll help straight away. If a fault still costs you playing time, we'll credit the lost time back to you as a free booking.
How fast is the response if something goes wrong?
Panic alarms go straight to a 24/7 monitoring centre, which responds immediately and contacts emergency services if needed. Non-urgent WhatsApp messages get a reply within 30 minutes, 8am–8pm. Door access problems are handled around the clock.
Still have a question?
Join the waitlist to be first to know when bookings open, or message us directly and we'll get back to you.